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Terms of Service

Terms for using the Wervello website and purchasing products.

Terms of Service

Effective date: July 6, 2026

1. Overview

This website is operated by Wervello. Throughout the site, the terms “we”, “us”, and “our” refer to Wervello. By visiting our site or purchasing from us, you agree to these Terms of Service and all policies linked on our website.

2. Online store terms

You must provide accurate account, billing, shipping, and contact information. You agree not to use our products or website for illegal purposes, fraud, abuse, infringement, or unauthorized resale activity.

3. Products, colors, and sizing

Wervello sells apparel and related products. Product images, mockups, colors, and measurements are provided for guidance. Actual colors may vary slightly due to screen settings, lighting, production batch, and material. Please review product details and the Size Guide before ordering.

4. Orders and payment

Orders are subject to acceptance, payment authorization, product availability, fraud screening, and fulfillment feasibility. We may refuse or cancel orders if information is inaccurate, payment fails, fraud is suspected, a product is unavailable, or an error occurs.

5. Print-on-demand and customized products

Many Wervello products are produced after an order is placed. Because of this made-to-order process, changes or cancellations may not be possible once production begins. Please verify size, color, quantity, shipping address, and any customization before checkout.

6. Shipping and delivery

Shipping timelines are estimates and may be affected by production queues, carriers, customs, weather, holidays, incorrect addresses, or other external factors. Please review our Shipping Policy for details.

7. Returns, refunds, and defects

Returns and refunds are handled according to our Refund and Returns Policy. Made-to-order products are generally not returnable for change of mind, incorrect size chosen by the customer, or buyer remorse. We will review claims for damaged, defective, wrong, or significantly incorrect items within the stated claim window.

8. Intellectual property

All website content, product presentation, brand elements, graphics, text, and layout are owned by or licensed to Wervello and may not be copied, reproduced, or used without permission. If you believe content infringes your rights, contact us with supporting details.

9. Prohibited uses

  • No fraudulent, abusive, harmful, or unlawful activity.
  • No attempts to interfere with website security or operation.
  • No uploading or submitting content that infringes rights or violates law.
  • No false claims, chargeback abuse, or misuse of customer support processes.

10. Limitation of liability

To the maximum extent permitted by law, Wervello is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, shipping services, or third-party services.

11. Changes to these terms

We may update these Terms of Service at any time. Continued use of the website after updates means you accept the revised terms.

Company / Store: Wervello

Operator: VU THANH THAO

Email: support@wervello.com

Address:
VU THANH THAO
1A K24
Phuong Tuong Mai
Quan Hoang Mai Ha Noi

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